FAQ
Hey my name is Krizelle! This business is run almost all by me (can't take all the credit since I do get help from my amazing partner!). I started making jewelry as a way to relieve my stress and because my ears started to become more sensitive to metals. Playing with clay started as a hobby but quickly had me hooked! I'm just one person but I've got some big dreams for this shop so thank you for helping me get there! I hope you find something you love because I most certainly enjoyed creating it!
FAQ
Custom Orders
At this time we are not accepting custom orders. Maybe in the future :)
Jewelry Care
- If you need to clean it, use a damp cloth and pat dry.
- Do not bend. This can damage your new jewelry!
- Avoid showering, swimming, and sleeping with polymerclay jewelry.
- Avoid perfumes/harsh chemicals.
- Keep stored in a bag to help with unwanted scuffing/breaking.
Sensitive Ears
Our earring posts and findings are stainless steel and gold plated stainless steel. Earrings also come with silicone plastic backs. These materials are generally considered hypoallergenic for most, however please keep in mind that they may still have traces of nickel. Customers buy at their own discretion.
Processing and Shipping
- Processing is 3-5 days before shipping. During this time you should receive a tracking number with shipping information.
- All US orders $45USD and over will receive free shipping.
- At this time we only offer shipping within the US but will consider expanding if there's enough interest!
- Please double check your address. If your address is incorrect this will delay your order.
- We are not responsible for lost, delayed, or missing packages. Please keep in mind that once your package is dropped off at the post office, it is out of our hands and we cannot control how quickly it will arrive. If your order is taking an excessive amount of time, please reach out to your local USPS before reaching out to us at hello@itsalrightcraftingstudio.com
Returns and Refunds
- Unfortunately for hygienic reasons, we are not able to accept returns, cancellations or exchanges.
- If your item arrives damaged, refunds may be issued on a case by case basis. You can contact us at hello@itsalrightcraftingstudio.com.
- After your order has been shipped and tracking has been provided, I am not responsible for lost packages.
Handmade Disclaimer
Please keep in mind that all jewelry in this shop is handmade and there may be slight imperfections or variations between pairs. Multiple pairs can be created from the same slab of clay. While they may look similar, they are not exactly the same :)